Returns
Returns Policy
As all of our artwork is made to order, we’re unable to offer refunds for change-of-mind purchases. We kindly ask that you carefully check the sizes and details before making a purchase. If you’re unsure of the colour, one of our canvas samples can give you a feel for how it might look in your space. Available on all pieces.
As artists, we’re passionate about creating pieces that you’ll love for years. While we don’t accept returns, we want you to be happy with your order. If something feels off, please get in touch, and we’ll do our best to make it right.
Cancellations
Cancellations
We understand that mistakes can happen. If you need to cancel or make a change to your order, please contact us as soon as possible. Changes or cancellations can only be made within 2 hours of placing your order. After this time, your artwork will already be in production, and we won’t be able to make changes or cancel it.
Damaged or faulty items
Damaged or faulty items
We take great care in packaging our artwork securely, but sometimes, damage can happen during transit. If your artwork arrives damaged or appears faulty, please contact us within 14 days with your order number and photos of the artwork and packaging. We’ll arrange a free replacement for you.
If the colours don’t look as expected, please let us know. We work hard to ensure our artwork is represented as accurately as possible, but lighting can sometimes bring out subtle variations in tone. Try viewing it in different lights, and if it still feels off, get in touch and we’ll take a look.
Customised or personalised items
Customised or personalised items
Please note that any custom or personalised products are non-refundable unless damaged or faulty.
B2B orders
B2B orders
As per our trade terms, we do not accept returns from trade customers who received special pricing, including any discounts, unless damaged or faulty. Please get in touch for a copy of our trade terms.