Refund policy


We hope you love your pieces of Green Lili art. If you're not 100% happy with your order, your item arrived faulty or damaged in transit please get in touch with a photo of the damaged artwork and we'll make it right.

If you change your mind you can return your item for a full refund. Please contact us within 14 days of receiving your item with your order number and reason for a full refund. Please note that any custom or personalised products are non-refundable unless damaged or faulty.

For all returns, items must be in their original condition and packaging. As we print everything to order we do ask you to choose carefully before you buy. We do not offer a free return service so we advise you choose a fully tracked service so that you know that it has arrived back with us safely. The items are your responsibility until they reach Green Lili.

Once we have received the items back a refund will be issued within 7 working days.

International Returns

As everything is made to order we are unable to offer returns to customers outside of the UK.