FAQ

At Green Lili we are passionate about providing excellent customer service. Have a question about delivery or need help with a product? We've got answers to all of your FAQs.

General

Please refer to our size guide for more information.

We are sometimes able to offer small adjustments to size and colour so please get in touch if you have something special in mind and we’ll do our best to accomodate you.

Our collection of prints and framed prints are available wholesale. Please contact hello@greenlili.com or visit our trade page for more information.

All UK orders are printed and shipped here in the UK so they remain unaffected.

All orders for EU countries are printed and shipped in the Netherlands so are unaffected by customs or border delays. You can find more info on our shipping page.

We do not currently offer digital downloads of our products. We do however ship our products worldwide.

To pay with Klarna, you go through the order process as normal and choose Klarna as the payment method. After clicking “Complete order”, you will be redirected to Buy now, pay later with Klarna to complete your purchase securely.

We would like to reassure you about ordering from Green Lili. Please know we are doing our best to look after our customers and staff, whose health and wellbeing always comes first. Our online store is open and delivering to the UK, Europe, USA & Australia.

Orders

If you've changed your mind about an order please get in touch as quick as possible via email or our contact form. We process orders each morning so if its not yet been processed we'll be able to cancel it or change it for another item. Once the order has been processed we are unfortunately unable to change or cancel it.

You will receive an email as soon as your order has been shipped which will include a tracking number, please refer back to this for any updates. Should you have any questions regarding your delivery please get in touch , we’re more than happy to help.

Everything we send is fully tracked so as soon as your item has been dispatched you will receive an email with the tracking number. Dispatch times can vary depending on the product. Please see our delivery page for more information.

Delivery & Returns

All of our products are made to order. Please see our delivery page for more information.

Please contact us straight away if you have any issues at all with your order. We always want you to be happy with your new wall art so if for any reason you are disappointed please get in touch so we can try our best to resolve your issue as quickly and effectively as possible.

If for any reason your items did not arrive in the promised condition or have been damaged in transit, please contact us as soon as possible with your order number and a photo of both the product and the packaging. We will be happy to organise a replacement at no cost to you.

Please contact us if there you have tracked your order and for any reason it is hasn't arrived at the expected time and we will get it sorted for you.

Please see our refund policy for more information. Please note we are unable to accept returns for personalised or custom orders.

Any other questions?

Please feel free to contact us if you have any other questions. We would love to hear from you.